At SafeFund Solutions, we want every customer to feel confident in their purchase. Whether you’re a DIY car builder or a service technician, you deserve transparency and flexibility when it comes to returns and refunds. Our policy is built around clarity, fairness, and security—just like the rest of our platform.

Return Eligibility

You may return eligible items within 30 days of delivery if:

• The item is unused, uninstalled, and in original condition

• All original tags, labels, and packaging are intact

• The product is not listed as non-returnable (e.g., certain electronic modules or special-order parts)

If an item has been installed, damaged post-delivery, or altered, it may not qualify for return.

Return Process

To initiate a return, email us at [email protected] with the following:

• Your order number

• The item(s) you wish to return

• A reason for the return

• Photos if applicable (especially for damaged or incorrect items)

We will review your request and provide clear instructions for the return process, including shipping address and documentation.

Return Shipping

Return shipping costs are the responsibility of the buyer, unless:

• The item received was incorrect

• The product was defective or damaged during transit

• You received a different product than ordered

For all other cases, we recommend using a trackable method to ensure safe return delivery.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Refund timelines may vary depending on your financial institution.

Exchanges

We do not offer direct exchanges at this time. If you need a different size, part variant, or replacement, please place a new order after completing the return process for your original item.

Non-Returnable Items

Some products may be labeled “Final Sale” or “Non-Returnable” due to their nature or safety standards. These may include:

• Electrical control units (ECUs)

• Sensors or programmable components

• Custom or special-ordered parts

These items are not eligible for return or refund unless defective upon arrival.

Order Cancellation

You can cancel your order if it hasn’t yet been processed for shipment. Please contact us as quickly as possible to halt fulfillment. Once shipped, cancellations are not possible, and the return policy applies.

Damaged or Incorrect Products

If you receive a defective or incorrect item, please contact us immediately. Include clear photos and your order number. We will work with you to resolve the issue through a full refund, replacement, or store credit.

Policy Updates

We may revise our return and refund policy over time. The most current version will always be published on our website. By placing an order, you agree to the policy in effect at that time.

Your Trust Drives Us

We appreciate your confidence in SafeFund Solutions. Our return policy is designed to reflect our commitment to secure shopping, transparent policies, and customer-first solutions. Reach out to [email protected] any time for help or clarification.